Shipping Policy

Thank you for shopping with Herzite. We aim to process and deliver your order as efficiently and reliably as possible. Please review the information below regarding order processing, shipping, delivery, and related matters.

Order Processing

Standard orders are generally processed within 2–4 business days after your order has been placed and payment has been successfully confirmed. DIY, personalized, customized, or made-to-order products require additional preparation time and are generally processed within 3–7 business days.

Business days are Monday through Friday and do not include weekends or public holidays. During holidays, promotional events, or periods of unusually high order volume, processing times may be longer than usual. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Time

For orders shipped to the United States, estimated shipping time is generally 7–14 business days after your order has been shipped. Estimated total delivery time is generally:

• Standard Products: approximately 9–18 business days from the date the order is placed.
• DIY, Personalized, or Made-to-Order Products: approximately 10–21 business days from the date the order is placed.

All processing and delivery times are estimates only and are not guaranteed.

Shipping Rates and Free Shipping

Herzite offers free standard shipping on qualifying orders over the applicable free-shipping threshold displayed on our website or at checkout. For orders that do not qualify for free shipping, applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing tracking information, where available. Please allow some time for tracking information to become active after receiving your shipping confirmation. If you have not received tracking information or believe there is an issue with your shipment, please contact us at support@herzite.com.

Shipping Address

Please carefully review your shipping information before completing your order. Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping address, please contact us at support@herzite.com as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.

Shipping Delays

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

• carrier delays
• customs inspections or clearance
• severe weather
• transportation disruptions
• public holidays
• high shipping volumes
• natural disasters
• government actions or restrictions

We will make reasonable efforts to assist you if your shipment experiences an unusual delay. However, estimated processing and delivery dates are not guaranteed.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient. Herzite does not control customs procedures or charges imposed by government authorities.

Lost, Missing, or Undelivered Packages

If your tracking information indicates that your package has not been delivered within a reasonable period after the estimated delivery window, please contact us at support@herzite.com. If tracking indicates your package has been delivered but you cannot locate it, please first check the delivery location, mailbox, surrounding area, household members, neighbors, and building management.

Returned or Refused Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or failure to collect the package, please contact us for assistance. Additional shipping charges may apply if you request that the order be shipped again.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@herzite.com. Please refer to our Refund Policy for additional information regarding damaged, defective, or incorrect products.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@herzite.com
Phone: +1 760-628-9455
Mailing Address: VitlanX Inc, 30 N Gould St, Ste N, Sheridan, WY 82801, United States