Refund Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, undamaged, with any original tags attached, and in its original packaging. You will also need to provide your receipt, order confirmation, or other proof of purchase.

To request a return, please contact us at support@herzite.com before sending any item back. Please do not send items back without first contacting us and receiving return authorization. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:
Herzite Returns
Room 629, Building 3, Zhenxing Yungu
No. 233 Bulong Rd, Shangshuijing
Jihua St, Longgang District
Shenzhen, Guangdong, China

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item arrives defective or damaged, or if you receive an incorrect item. To help us evaluate and resolve the issue, we may ask you to provide your order number along with clear photos or videos showing the item, packaging, and any visible damage or defect.

Once we have reviewed the information provided, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or other solution where applicable. Please contact us at support@herzite.com regarding any damaged, defective, or incorrect items.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized products, such as personalized bracelets, made-to-order items, or other products created or modified specifically at your request.
• Final sale items that are clearly marked as non-returnable at the time of purchase.
• Gift cards, where applicable.

If you are unsure whether a particular item is eligible for return, please contact us at support@herzite.com before initiating a return.

Exchanges

If you would like to exchange an item, the fastest and most reliable way is to request a return for the original item and, once your return has been approved, place a new order for the replacement item. All returns must meet the eligibility requirements described in this Refund Policy. For assistance with an exchange, please contact us at support@herzite.com.

European Union 14-Day Right of Withdrawal

If your order is delivered to an address within the European Union, you may have the right under applicable EU consumer protection laws to withdraw from your purchase within 14 days of receiving the goods, without providing a reason. To exercise your right of withdrawal, you must notify us of your decision within the applicable 14-day period by contacting us at support@herzite.com.

The right of withdrawal may not apply to certain products that are exempt under applicable law, including goods made to your specifications or clearly personalized. Nothing in this Refund Policy is intended to limit any mandatory consumer rights available to you under applicable European Union law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at support@herzite.com.