Thank you for shopping with Herzite. We aim to process and deliver your order as efficiently and reliably as possible. Please review the information below regarding order processing, shipping, delivery, and related matters.<\/p>\n\n\n\n
Standard orders are generally processed within 2\u20134 business days<\/strong> after your order has been placed and payment has been successfully confirmed. DIY, personalized, customized, or made-to-order products require additional preparation time and are generally processed within 3\u20137 business days<\/strong>.<\/p>\n\n\n\n Business days are Monday through Friday and do not include weekends or public holidays. During holidays, promotional events, or periods of unusually high order volume, processing times may be longer than usual. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.<\/p>\n\n\n\n For orders shipped to the United States, estimated shipping time is generally 7\u201314 business days<\/strong> after your order has been shipped. Estimated total delivery time is generally:<\/p>\n\n\n\n All processing and delivery times are estimates only and are not guaranteed.<\/p>\n\n\n\n Herzite offers free standard shipping on qualifying orders over the applicable free-shipping threshold displayed on our website or at checkout. For orders that do not qualify for free shipping, applicable shipping charges will be displayed at checkout before you complete your purchase.<\/p>\n\n\n\n Once your order has been shipped, we will send you a shipping confirmation email containing tracking information, where available. Please allow some time for tracking information to become active after receiving your shipping confirmation. If you have not received tracking information or believe there is an issue with your shipment, please contact us at support@herzite.com<\/a>.<\/p>\n\n\n\n Please carefully review your shipping information before completing your order. Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping address, please contact us at support@herzite.com<\/a> as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.<\/p>\n\n\n\n Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:<\/p>\n\n\n\n We will make reasonable efforts to assist you if your shipment experiences an unusual delay. However, estimated processing and delivery dates are not guaranteed.<\/p>\n\n\n\n International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient. Herzite does not control customs procedures or charges imposed by government authorities.<\/p>\n\n\n\n If your tracking information indicates that your package has not been delivered within a reasonable period after the estimated delivery window, please contact us at support@herzite.com<\/a>. If tracking indicates your package has been delivered but you cannot locate it, please first check the delivery location, mailbox, surrounding area, household members, neighbors, and building management.<\/p>\n\n\n\n If a package is returned because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or failure to collect the package, please contact us for assistance. Additional shipping charges may apply if you request that the order be shipped again.<\/p>\n\n\n\nShipping Time<\/h2>\n\n\n\n
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Shipping Rates and Free Shipping<\/h2>\n\n\n\n
Order Tracking<\/h2>\n\n\n\n
Shipping Address<\/h2>\n\n\n\n
Shipping Delays<\/h2>\n\n\n\n
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Customs, Duties, and Import Taxes<\/h2>\n\n\n\n
Lost, Missing, or Undelivered Packages<\/h2>\n\n\n\n
Returned or Refused Packages<\/h2>\n\n\n\n
Damaged or Incorrect Orders<\/h2>\n\n\n\n